7cx Frequently Asked Questions – Pakistan Players

No — 7cx allows one account per person. Duplicate accounts are against the Terms and Conditions and both will be suspended if detected. If you have lost access to an old account, contact support and they will help you recover it. Do not create a second account to get around a restriction or claim a bonus a second time — this results in all accounts being permanently closed.

You must be 18 years of age or older. This is a firm requirement. 7cx may request age verification documents — such as a CNIC — before processing your first withdrawal. If verification fails or the account holder is found to be underage, the account will be closed and any remaining balance returned.

On the Login page, click the "Forgot password?" link. Enter the mobile number or email address on your account and a reset code or link will be sent to you. Follow the instructions to set a new password. If you no longer have access to the registered mobile number or email, contact support directly and they will verify your identity through other means before resetting your credentials.

Log in and go to Account Settings. You can update your email address directly from there. To change a mobile number, you will need to verify the new number with a code sent to it. If you have lost access to the old SIM and cannot log in, contact support — they will ask you to verify your identity before making the change.

Accounts are suspended for several reasons: suspected duplicate accounts, unverified identity documents, suspicious activity, a Terms violation, or because you activated self-exclusion yourself. When you attempt to log in, a message will explain the reason if possible. Contact support with your registered mobile number — they can clarify the situation and explain what steps are needed to resolve it, if the suspension is reversible.

Yes. All data submitted to 7cx is encrypted using TLS and stored securely. Your personal details are used only for account management, verification and to process payments. 7cx does not sell or share your data with third-party marketing companies. For full details on how your data is handled, read the Privacy Policy.

If you want to permanently close your account, contact support via in-app live chat. Before closure, withdraw any remaining balance. Once closed, the account cannot be reopened. If your reason for wanting to close the account is related to gambling concerns, consider using the self-exclusion or cooling-off tools in Account Settings first — they are designed for exactly this situation.

7cx supports JazzCash, Easypaisa, Raast, bank transfer, debit/credit cards and other mobile wallets. All transactions are processed in PKR — there is no currency conversion. Visit the Deposit page after logging in to see the full list of available methods and current processing times.

The minimum deposit is PKR 100. This applies across all supported payment methods. There is no maximum deposit limit displayed by default, though your payment provider (JazzCash, Easypaisa, etc.) may have their own daily transaction limits that apply separately.

JazzCash and Easypaisa deposits typically reflect within seconds of the payment being confirmed on your end. Raast and bank transfers can take a few minutes to up to an hour depending on network conditions. Card payments are usually instant or near-instant. If a deposit is still not showing after 30 minutes, check your transaction history and contact support with the transaction reference number.

No. All deposits must come from a payment method registered in the same name as your 7cx account. Third-party deposits are not accepted and will be reversed. This policy is in place to protect account holders and prevent fraud. If a third-party deposit is detected, the funds will be returned and the account may be reviewed.

7cx does not charge deposit fees on its side. However, your payment provider — JazzCash, Easypaisa, your bank — may apply their own transaction charges. Check with your provider if you are unsure. The amount credited to your 7cx wallet is exactly what arrives after any provider-side fees.

Log in, go to the Wallet section and select Withdrawal. Choose your preferred method — JazzCash, Easypaisa, bank account or card — enter the amount and confirm. Withdrawals go to the same payment method you used to deposit, or to a verified account in your name. Processing time depends on the method but most mobile wallet withdrawals complete within a few hours.

Common reasons include: identity verification is pending on your account, you have an active bonus with an incomplete wagering requirement, the withdrawal amount exceeds your verified limit, or there is a brief processing queue on the payment provider's side. Log in and check your account status. If verification documents are requested, submit them promptly to avoid further delays.

Yes, there is a minimum withdrawal threshold. The exact amount is displayed in the withdrawal section of your account wallet and may vary by payment method. As a general guide, PKR 500 is typically the minimum for mobile wallet withdrawals. Check your account for the current figures specific to your chosen method.

For most players, the first withdrawal triggers an identity check. You may be asked to submit a copy of your CNIC and a selfie for verification. This is a standard process and is completed once. After your identity is verified, future withdrawals process without the additional step unless your details change or a security review is triggered.

7cx covers Pakistan Super League (PSL), T20 international matches, ODI series, test matches and bilateral series involving Pakistan and other major cricketing nations. During PSL season, coverage is especially deep — including pre-match, in-play and ball-by-ball markets. Visit the Sports page to see all available events and current odds.

Decimal odds show your total return per PKR 1 staked, including your original stake. For example, if you bet PKR 500 at odds of 2.50, your total return if successful is PKR 1,250 — that is PKR 750 profit plus your PKR 500 stake back. The higher the odds, the less likely the outcome is according to the market, and the higher the potential payout.

If a match is abandoned before a result is reached and no official result is declared by the relevant cricket board, bets are generally voided and stakes returned to your wallet. If the match is officially awarded to one side — for example via DLS method in a rain-affected match — bets are settled based on the official result. Specific rules for each market type are in the Sports Betting Terms section.

Yes. In-play betting is available on most major cricket matches. Odds update in real time as the match progresses — after each over, wicket or key moment. In-play markets include next wicket method, runs in the next over, current partnership total and more. There may be brief suspensions in the market during play while odds recalculate after significant events.

Yes. Beyond cricket, 7cx Sports covers international football including major leagues and international fixtures, as well as popular esports titles. The depth of markets for football and esports may vary compared to cricket, but core bet types — match winner, handicap, over/under goals — are available. Check the Sports page for live availability.

The Live Casino features real dealers streaming around the clock. Available games include Roulette (European and others), Baccarat, Blackjack and several game show formats. Tables run 24 hours. Visit the Live Casino page after logging in to see all active tables and current minimums.

Yes, fully. The Live Casino is optimised for mobile browsers and runs well on the 7cx Android app. For the best experience, a stable internet connection — 4G mobile data or a solid home Wi-Fi connection — is recommended since the game streams live video. A weak connection can cause buffering or brief disconnections, though your bets placed before a disconnect are still processed.

Minimum bets vary by table. Some tables are designed for lower stakes starting at PKR 50–100, while VIP tables have higher minimums. The table lobby shows the minimum and maximum bet clearly before you join. You can browse all tables without sitting down, so it is easy to find a table that fits your budget.

7cx Bingo runs in rooms throughout the day. You buy tickets in PKR before a game starts — the ticket price and prize pool are displayed for each room. Once the game begins, numbers are drawn automatically and your card is marked. Prizes are awarded for completing lines or a full house, depending on the room format. It is fully automated so you do not need to mark your own card.

Ticket prices vary by room. Entry-level rooms have low-cost tickets making it accessible for players who prefer smaller stakes. Higher-value rooms have more expensive tickets but also larger prize pools. The Bingo lobby shows ticket price and current prize pool for each room before you buy in. Visit the Bingo page to see what is running right now.

Yes. Most Bingo rooms allow you to purchase multiple tickets for a single game, which increases your chances of winning. There is usually a maximum number of tickets per player per game, which is displayed in the room details. Each ticket is a separate entry and prizes are awarded per winning ticket.

The welcome bonus is available to new accounts on their first deposit. After registering and making your first deposit, the bonus is credited to your account automatically if the offer is currently active and you meet the minimum deposit requirement. Check the current offer details in your account — the bonus amount, minimum deposit and wagering requirement are all stated clearly before you opt in.

A wagering requirement (also called a playthrough) is the number of times you need to bet the bonus amount before it can be withdrawn as cash. For example, if you receive a PKR 1,000 bonus with a 20x wagering requirement, you need to place PKR 20,000 in total bets before the bonus converts to real withdrawable funds. Your progress towards the requirement is tracked in the bonus section of your account.

Yes. All bonuses have an expiry date — typically 7 to 30 days from the date they are credited, depending on the offer. If the wagering requirement is not completed within the validity period, the bonus and any winnings from it are removed from your account. The expiry date is always shown in the bonus details before you accept it.

Yes. During Pakistan Super League season and major international cricket events, 7cx typically runs match-day promotions, free bet credits and enhanced odds on selected markets. These are credited to logged-in accounts that have opted in. Keep notifications enabled on the 7cx app so you do not miss time-sensitive offers during live match nights.

The Android APK is available from the App page. Download and install it — you may need to allow installs from unknown sources in your Android settings. For iOS users, use the web app via Safari on your iPhone, which provides a near-native experience without requiring an App Store download. Both versions give full access to Sports, Live Casino, Bingo, Deposit and your wallet.

Gambling apps are not permitted on the Google Play Store by default, so the 7cx Android app is distributed as a direct APK download from the official website. This is standard practice for gaming platforms. Always download the APK from the official 7cx website only — never from a third-party site — to ensure you are installing the genuine app.

After installing the app, go to the notification settings within the app and enable alerts. You may also need to allow notifications for the 7cx app in your Android system settings. Once enabled, you will receive alerts for upcoming cricket and PSL matches, bet settlement, deposit confirmations and any active promotions on your account.

7cx provides deposit limits (daily, weekly, monthly), session time reminders, cooling-off periods and self-exclusion. All of these are accessible from Account Settings. Deposit limits take effect immediately when set. Cooling-off periods lock your account for a chosen number of days. Self-exclusion is a longer-term measure that prevents access for the full duration you set. For more detail, visit the Responsible Gaming page.

Log in and go to Account Settings, then Responsible Gaming. Choose a daily, weekly or monthly deposit limit and enter the PKR amount. The limit takes effect immediately. Increases to a limit have a cooling-off period before they activate — this prevents impulsive decisions in the heat of the moment. Decreases take effect right away.

Signs worth paying attention to include: spending more than you budgeted for, chasing losses by depositing more to recover money already lost, gaming affecting your sleep, work or relationships, feeling anxious or irritable when not playing, or hiding your gaming activity from family. If any of these feel familiar, use the self-exclusion or cooling-off tools in your account settings. Gaming should be entertainment with money you are comfortable spending — not a way to earn income or recover losses.